QUESTIONS AND ANSWERS

Get answers to your E-Verify questions.

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If your company is enrolled as a(n):

  • Employer: You must begin using E-Verify for all new hires on the date you electronically sign the memorandum of understanding (MOU).
  • Corporate Administrator:You cannot create cases in E-Verify. You must enroll your company’s locations and sign an MOU for each verification location. The verification location must begin using E-Verify for all new hires on the date that you, as the corporate administrator, signed the MOU for that location.
  • E-Verify Employer Agents: You may begin to create cases in E-Verify for all your new hires on the date you electronically sign the MOU. Once you have a client, you must submit an additional MOU signed by you and the client company to DHS. Once you submit the client company’s MOU and the client enrollment is active, you must immediately begin using E-Verify for all of your client company’s new hires at the location(s) specified.
  • E-Verify Employer Agent Clients: You must sign an MOU and submit it to your E-Verify employer agent. After you submit the MOU and your enrollment is active, your E-Verify employer agent must create cases in E-Verify for all of your new hires at the location(s) specified.
  • Web Services Access for Employers: You must begin to create cases in E-Verify either through the E-Verify website or your software that interfaces with E-Verify for all new hires on the date you electronically sign the memorandum of understanding (MOU).
  • Web Services Access for E- Verify Employer Agents: You may begin to create cases in E-Verify either through the E-Verify website or your software that interfaces with E-Verify for all your new hires on the date you electronically sign the MOU. Once you have a client, you must submit an additional MOU signed by you and the client company to DHS. Once you submit the client company’s MOU and the client enrollment is active, you must immediately begin using E-Verify for all of your client company’s new hires at the location(s) specified.
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When creating an E-Verify case you must enter all other last names used that the employee provided on their Form I-9. If the employee leaves the Other Last Names Used field blank, select the check box attesting that no other last names were provided on the employee’s Form I-9. If the employee leaves the Other Last Names Used field blank, select the check box attesting that no other last names were provided on the employee’s Form I-9.

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Staffing agencies may choose to use either the date an employee is assigned to their first job or the date the new employee is entered into the assignment pool as the first day of employment. Those who consider the date the employee entered into the assignment pool as the first day of employment should create a case in E-Verify once the Form I-9 is completed.

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You have the option of treating all rehired employees as new hires by completing a new Form I-9 and creating a case in E-Verify. However, you also have the option of completing Section 3 for all rehires and only completing a new Form I-9 and creating an E-Verify case if you rehired employees who didn’t have a previous E-Verify case or if you created a case and did not receive a result of employment authorized.

For more information see Section 2.1.2 Rehires in the E-Verify User Manual.

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You can correct information before submitting the case by selecting the Edit Case Details button. If you need more time to verify the information is correct, you may click Save & Exit to exit the case. You can locate the case later under View/Search Cases.

You can also use the Close Case link at the bottom of the review page to close the case without submitting it. Then create a new case with the correct information.

If you submit a case and the information entered does not immediately match SSA and/or DHS records, the Review Case – Are You Sure? screen appears. From this screen you can correct and confirm case information.

If a case resulted in a tentative nonconfirmation (TNC) because incorrect information was entered, select the statement Employee will not take action to resolve this case and you will have the option to close the case due to incorrect data. After closing the case, create a new case with the correct information.

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When creating the case in E-Verify, the employer should select the employee’s correct citizenship or immigration status. The employer should then indicate that the employee provided List B and C document and select Continue. SENTRI, NEXUS or Global Entry cards are acceptable under List B, number 2 as an ID card issued by a federal agency. The employer should select this option under List B document and enter the requested document information.

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Once the E-Verify case has been closed, no corrections can be made. E-Verify does not allow for corrections after this final step. Do not create a new case with the correct email address.

If the case has not been submitted, you may edit case information before submitting the case. If you submit a case and the information does not immediately match SSA and/or DHS records, the Review Case – Are You Sure? alert screen appears. From this screen, you can also correct the email address and confirm case information.

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For example, their software pulls all employment-authorized results and the employer would be able to select them all and close with “employee continues to work after receiving an employment authorized result.”

  • Would this violate the interface control document (ICD)?
  • Would closing cases that are time-stamped seconds apart cause any red flags?
  • Is there anything preventing them from implementing this?

The proposed feature describes grouping cases with the same case closure statement, selected individually, affording the user the opportunity to choose the appropriate case closure statement for each case, then sending those selections via web services. Though it might appear that all the cases were closed with one action, the software must send each case closure statement individually for each case via web services. The interface control agreement (ICA) does not prevent a system from closing many cases in rapid succession and there is no subsequent system warning when cases are closed quickly, so closing cases through grouping and selecting the same closure code should not cause red flags. There is nothing preventing the agent/user from implementing this action(s). Some software systems have already implemented this type of feature successfully.

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For closed cases, do not create a new case for the employee under the correct employer account. You should attach a note to the employee’s Form I-9 explaining the situation and sign and date the note, then notify E-Verify of the situation by contacting E-Verify Contact Center.

If the case resulted in a tentative nonconfirmation (TNC), select the statement indicating the employee will not take action and you will have the option to close the case. After closing the case, create a new case for the employee under the correct account.

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You may receive a Case Incomplete status if you fail to take action on the Review Case – Are You Sure? alert screen or during photo matching.

If you have a case that is incomplete, you should access the case and continue the process.

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