E‑Verify recently experienced a technical issue with Social Security Administration (SSA) mismatch (tentative nonconfirmation) cases that were referred between April 9 and May 5, 2025. This includes cases involving dual SSA and DHS mismatches if the employee attempted to resolve the case by visiting an SSA office but did not contact DHS.
Due to this system error, some of these cases may have incorrectly received a final nonconfirmation (FNC) even after the employee took steps to resolve the mismatch at an SSA office.
Action Required:
- For any cases that received an FNC after an SSA or Dual SSA and DHS mismatch, for cases referred from April 9 to May 5, 2025, please create a new E‑Verify case.
- If you have already created a new case and received an Employment Authorized result for an affected employee, no further action is needed.
- You may notice the status message “E‑Verify Needs More Time” appearing longer than usual for these cases on the Case Status page.
Important:
If you receive an FNC for one of these affected cases, do not take any adverse action and do not terminate employment based on that FNC result during this time.
NOTE: E-Verify Customer Support is currently experiencing a high call and email volume. We appreciate your patience as we work to resolve this issue.