Customer Satisfaction Surveys

E-Verify evaluates customer satisfaction annually by surveying users with standardized questions from the American Customer Satisfaction Index.


Report Comparisons

In 2014, the research firm Westat conducted a survey of recent E-Verify users to gather information on employers’ opinions and experiences with using the program. The study is part of an ongoing evaluation of E-Verify. The survey sample consisted of 3,723 employers randomly chosen from a list of 76,828 eligible employers in the E-Verify Transaction Database.

Below are the 2014 Westat E-Verify User Survey Report, Key Findings, and Recommendation:

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