For example, their software pulls all employment-authorized results and the employer would be able to select them all and close with “employee continues to work after receiving an employment authorized result.”
- Would this violate the interface control document (ICD)?
- Would closing cases that are time-stamped seconds apart cause any red flags?
- Is there anything preventing them from implementing this?
The proposed feature describes grouping cases with the same case closure statement, selected individually, affording the user the opportunity to choose the appropriate case closure statement for each case, then sending those selections via web services. Though it might appear that all the cases were closed with one action, the software must send each case closure statement individually for each case via web services. The interface control agreement (ICA) does not prevent a system from closing many cases in rapid succession and there is no subsequent system warning when cases are closed quickly, so closing cases through grouping and selecting the same closure code should not cause red flags. There is nothing preventing the agent/user from implementing this action(s). Some software systems have already implemented this type of feature successfully.