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I received a Tentative Nonconfirmation (Mismatch) in Self Check. What should I do?

You are not required to take action after receiving a mismatch from Self Check. However, taking action to resolve your mismatch with the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) can help ensure your records that E-Verify accesses properly reflect you are eligible to work in the United States.

Ensure your Further Action Notice shows your correct name, date of birth, Social Security number, and document information. If your information is not correct, you should select the option to create a new case with the correct information. See the table below to proceed with your Self Check mismatch.

If you decide to: You should:
Take action to resolve the Self Check mismatch
  1. Download and print your Self Check Further Action Notice and Referral Date Confirmation letter.
  2. For a DHS Self Check mismatch: You must contact DHS within 8 federal government working days to take action. You can call DHS at 888-897-7781 (TTY: 877-875-6028) to speak to a representative, who will help you work through the details of your case. Or, if you have a myE-Verify account, you can also electronically submit documents to DHS that show your employment authorization. To do this:  
    1. Log in to myE-Verify at https://myeverify.uscis.gov;  
    2. Click on myUploads and enter your E-Verify Case Number;
    3. Upload your documents not exceeding 4MB in a .jpg, .jpeg, .png, or .pdf format; and
    4. Call DHS at 888-897-7781 (TTY: 877-875-6028) and tell the representative that you uploaded documents for your case. 

    Have your Further Action Notice open when you call DHS, so that you can refer to it.

  3. For a Dual mismatch from DHS and SSA: Complete the actions above for DHS mismatch and SSA mismatch within eight federal government working days.
  4. Wait for myE-Verify to inform you of the final Self Check case result.
Not take action Select this option on the screen. Self Check will return a Final Nonconfirmation result and will close the case.
Create a new case because the data entered is incorrect Select this option on the screen. Self Check will close the case for you and you can create a new Self Check case.

 

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