There are several reasons why you may not have passed the quiz.:
- You may have answered one or more questions incorrectly. Please read each one carefully and consider every answer:
- There may be errors in the information on file with the credit reporting bureaus. This could cause a question to be generated that you cannot answer correctly; or
- You may have entered your identifying information incorrectly, causing the independent service to ask questions that you are not able to answer.
If you would like to confirm the accuracy of the information found in your credit reports, you may do so by visiting www.annualcreditreport.com and requesting free copies of your credit reports. If you find a discrepancy in any of your credit reports, you should follow up with the individual credit reporting agency to correct those records. If you want information on your rights relating to credit reporting, or more detailed information on the steps you can take to correct errors found in your credit reports, please visit www.ftc.gov/credit.
If you have taken these steps and still cannot establish your account, you can contact E-Verify by phone at (855) 804-0296, TTY at (877) 875-6028, or by email at everifyselfcheck@uscis.dhs.gov.