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April 2018

Improvement Description Benefit to Users
Incorporate more plain language for instructions.
  • Increase comprehension and reduce confusion.
  • Makes E-Verify more user friendly.
Provide real-time feedback on errors.
  • Allows users to quickly correct data entry errors.
  • Helps prevent TNCs due to data entry errors.
Transfer case data to the new modernized system.
  • Enables users to retain existing case data and continue work on cases in process.
  • Administratively closes cases that haven’t been accessed in 365 days or more, resulting in a reduction of unneeded open cases.
Prevent user in a Pending Termination status from submitting new cases.
  • Eliminates the ability to create cases under an account that should no longer be used for case creation.
Relax permissions to allow general users to see all cases created by a company.
  • Improves case management by allowing multiple users to view and work cases.
Eliminate the Request Name Review Process.
  • Reduces the amount of steps a user needs to take to complete a case.
Streamline the E-Verify case creation process by removing unnecessary pages and steps in a case.
  • Allows the user to complete the case faster.
Alert users earlier in the case creation process when a case is created and duplicate is found. Users enter limited information and then the system checks for duplicate cases. If one or more duplicate cases are found, the user will be notified.
  • Reduces data entry.
  • Improves users’ ability to close cases.
Implement an auto-scroll feature that automatically advances to the next section on the page that needs to be completed.
  • Allows the user to edit case information without changing pages.
  • Reduces the amount of time to load new pages.
Allow users to enter multiple names in the “Other Last Names” field so E-Verify can check all names entered in the field. If the employee doesn’t provide other last names, the user will have to check a box indicating that no other last names were provided on the employee’s Form I-9 to continue the case.
  • Gives users the ability to enter more than one other last name.
  • Helps improve the accuracy of results.
  • Reduces the number of TNCs issued.
Enhance the document number helper text and visuals.
  • Allows users to more easily locate the document numbers for the different versions of acceptable Permanent Resident Cards (Form I-551) and Employment Authorization Documents (Form I-766).
  • Allows user to see all acceptable versions of Permanent Resident Cards and Employment Authorization Documents.
  • Allows users to enter the document number directly from the helper text window.
Enhance helper text for:
  • Last name
  • Employee’s first day of employment.
  • Allows users to enter the information directly from the helper text window.
Change the “Hire Date” to the employee’s first day of employment.
  • Aligns E-Verify requirement with data collected on Form I-9.
  • Reduces confusion on what qualifies as the actual “hire” date.
Update photo-matching selection to accommodate situations when the photo displayed is not of a person.
  • Allows the user to accurately record if the photo matches.
Make the photo-matching process more compatible with smartphones and tablets.
  • Gives users the option to take pictures of the document using mobile devices.
  • Allows users to upload documents in different formats, like .jpg, .pdf, or .png.
Created an, “Are You Sure?” alert that is personalized to the user and only shows fields that may have triggered a TNC rather than showing all fields.
  • Allows users to identify errors and typos more easily.
Update the process to improve the initial match rate.
  • Reduces the number of TNCs issued.
  • Improves the accuracy of results.
Streamline the Tentative Nonconfirmation (TNC) process so that cases are sent to SSA and DHS simultaneously. If both agencies issue a TNC, then a dual TNC will be issued instead of two separate ones. The employee will be given a combined SSA and DHS Further action notice.
  • Provides for faster results to employers and employees.
Reduce the steps needed to close a case.
  • Allows users to close cases faster and easier.
Require users to enter reason why employee is working after receiving a Final Nonconfirmation (FNC).
  • Allows for better record keeping for FNCs retained by an employer.
Update the “View/Search Cases” process so that it’s easier to use.
  • Reduces the number of steps needed to view a case.
  • Reduces the amount of time it takes to search for a specific case.
  • Allows users to search cases using last name.
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