Questions and Answers

You may edit case information before submitting the case. From the Review Case screen, you can correct information before submitting the case by selecting the Edit Case Details button. If you need more time to verify the information is correct, you may click Save & Exit to exit the case. You can locate the case later under View/Search Cases.

You can also use the Close Case link at the bottom of the review page to close the case without submitting it. Then create a new case with the correct information.

If you submit a case and the information entered does not immediately match DHS and/or SSA records, the Review Case – Are You Sure? screen appears. From this screen you can correct and confirm case information.

If a case resulted in a Tentative Nonconfirmation (mismatch) because incorrect information was entered, select the statement “The information entered was not correct” and close the case. After closing the case, create a new case with the correct information.

Related Resources

Social Security Administration Resumes E-Verify Operations

To create a case for this employee, use the document number from the EAD they used to complete their Form I-9, along with automatic extension date from the Federal Register notice announcing the TPS automatic extension date. See Section 4.4 of the Handbook for Employers: Guidance for Completing Form I-9 (M-274) for more instances of automatically extended EADs. 

When creating the case in E-Verify, the employer should select the employee’s correct citizenship or immigration status. The employer should then indicate that the employee provided List B and C document and select Continue. SENTRI, NEXUS or Global Entry cards are acceptable under List B, number 2 as an ID card issued by a federal agency. The employer should select this option under List B document and enter the requested document information.

The E-Verify client company ID number, which consists of four to seven numerical characters, is located on the top of each page of the client’s memorandum of understanding. Program administrators who have completed the tutorial may also find the client ID number.

1. Log in to E-Verify.
2. From Clients, select Manage Clients.
3. Select View to the right of the client name and the client’s company ID number displays.

The E-Verify company ID number, which consists of four to seven numerical characters, is located on each page of the memorandum of understanding directly below the E-Verify logo. Program administrators who have completed the tutorial may also find the company ID number by logging into E-Verify and selecting Company Profile under the Company Account tab.

If you are a program administrator or corporate administrator and have completed your tutorial:

1. Turn off your computer’s pop-up blocker.
2. Log in to E-Verify.
3. From Company Account, select Company Profile.
4. Click View Current MOU at the bottom of the screen.

You will be able to view, print, or save your company’s MOU. If you are unable to view the MOU, contact the E-Verify Contact Center.

E-Verify participants, business or government entities and media outlets may request authorization to use the E-Verify® Logo and name by downloading the Guidelines and Licensing Agreement. You must meet certain criteria as prescribed in the Guidelines for using the E-Verify® Trademark. Please review and complete the agreement, and return it to uscis.verlogo@uscis.dhs.gov. Upon DHS approval of your completed Licensing Agreement, DHS will provide you with digitized logo files for use on websites and approved printed materials.

You may only use the DHS seal with the prior written approval of the Secretary of the Department of Homeland Security or the Secretary’s designee. You must make any requests for the use of the DHS seal in writing and must specify, in detail, exactly how you will use it. Any permission granted by the Secretary will apply only to the specific use outlined in your written request and should not be construed as permission for any other use.

To request use of the DHS logo e-mail: Branding@hq.dhs.gov or fax 202-443-0175.

E-Verify program administrators and corporate administrators can get proof of participation by printing a copy of their company information page.

1. Log into E-Verify.
2. From Company, select Company Profile. E-Verify will display the company name, ID number, address, etc.
3. Print this page and use it as proof of enrollment in E-Verify.

To close an account for a client, you must submit a termination request to E-Verify no later than 30 days before the date that the client would like to close their account. You may request termination electronically through E-Verify or submit a written termination notice to E-Verify@uscis.dhs.gov.

To close an account electronically:

1. Log into E-Verify.
2. From Clients, select View Existing Clients.
3. Click Terminate for the appropriate client.
4. Select a reason for termination.
5. Click Termination.

During the 30-day period, you must resolve all open cases in E-Verify and not create new cases.

A program administrator, corporate administrator, authorized employer representative, or the signatory of the E-Verify Memorandum of Understanding must submit a termination request no later than 30 days before the date the employer would like to close their account. You may request termination electronically through E-Verify or submit a written termination notice to E-Verify@uscis.dhs.gov.

To close an account electronically:

1. Log into E-Verify
2. From Company Account, click Close Company Account(s).
3. Enter the reason for closing the account in the text box.
4. Click Request Termination.

During the 30-day period, you must resolve all open cases in E-Verify and not create new cases.