Questions and Answers

Follow the instructions in Section 2.2.1 of the Supplemental Guide for E-Verify Employer Agents on to add, change, or delete hiring sites.

If you are a naturalized U.S. citizen who received a mismatch and your employer gives you a Further Action Notice that states, “SSA is unable to confirm U.S. citizenship,” you will need to call DHS at 888-897-7781 (TTY: 877-875-6028) within eight federal government working days from the date your employer refers your case to confirm your status as a U.S. citizen and resolve this mismatch. Give DHS the following information:

• The E-Verify case number from page 1 of the Further Action Notice; AND
• Your Naturalization Certificate Number or Alien Number (A-Number).

If you do not have either of these numbers, you will need to visit an SSA field office with your proof of U.S. citizenship to correct your record and resolve this mismatch.

You received this mismatch because your SSA record needs to be updated. Even if you were able to resolve this mismatch by calling DHS, merely providing the information requested did not correct your SSA record. USCIS strongly encourages employees to update their records at an SSA field office. When you visit SSA, be sure to bring your naturalization certificate, U.S. passport, or other proof of U.S. citizenship so SSA can correct your records. Any document used to prove U.S. citizenship must be original; SSA cannot accept photocopies or notarized copies of these documents. Locate a field office on the SSA’s locator webpage or call 800-772-1213 (TTY: 800-325-0778).

Related Resources

Social Security Administration Resumes E-Verify Operations

You can correct information before submitting the case by selecting the Edit Case Details button. If you need more time to verify the information is correct, you may click Save & Exit to exit the case. You can locate the case later under View/Search Cases.

You can also use the Close Case link at the bottom of the review page to close the case without submitting it. Then create a new case with the correct information.

If you submit a case and the information entered does not immediately match SSA and/or DHS records, the Review Case – Are You Sure? screen appears. From this screen you can correct and confirm case information.

If a case resulted in a tentative nonconfirmation (TNC) because incorrect information was entered, select the statement Employee will not take action to resolve this case and you will have the option to close the case due to incorrect data. After closing the case, create a new case with the correct information.

Related Resources

Social Security Administration Resumes E-Verify Operations

To create a case for this employee, use the document number from the EAD they used to complete their Form I-9, along with automatic extension date from the Federal Register notice announcing the TPS automatic extension date. If the employee presented a Form I-797C, Notice of Action, use the receipt number entered as the document number on Form I-9 instead of the document number from the EAD.

When creating the case in E-Verify, the employer should select the employee’s correct citizenship or immigration status. The employer should then indicate that the employee provided List B and C document and select Continue. SENTRI, NEXUS or Global Entry cards are acceptable under List B, number 2 as an ID card issued by a federal agency. The employer should select this option under List B document and enter the requested document information.

Employers should create a case for an F-1 student as they would for any other employee. As long as the employee and employer have completed the Form I-9 with acceptable documentation, the employer will have all the necessary information to create a case in E-Verify.

The E-Verify client company ID number, which consists of four to seven numerical characters, is located on the top of each page of the client’s memorandum of understanding. Program administrators who have completed the tutorial may also find the client ID number.

1. Log in to E-Verify.
2. From Clients, select View Existing Clients.
3. Select View to the right of the client name and the client’s company ID number displays.

The E-Verify company ID number, which consists of four to seven numerical characters, is located on each page of the memorandum of understanding directly below the E-Verify logo. Program administrators who have completed the tutorial may also find the company ID number by logging into E-Verify and selecting Edit Company Profile under the Company tab.

If you are a program administrator or corporate administrator and have completed your tutorial:

1. Turn off your computer’s pop-up blocker.
2. Log in to E-Verify.
3. From Company, select Edit Company Profile.
4. Click View MOU at the bottom of the screen.

You will be able to view, print, or save your company’s MOU. If you are unable to view the MOU, contact the E-Verify Contact Center.

E-Verify participants, business or government entities and media outlets may request authorization to use the E-Verify® Logo and name by downloading the Guidelines and Licensing Agreement. You must meet certain criteria as prescribed in the Guidelines for using the E-Verify® Trademark. Please review and complete the agreement, and return it to uscis.verlogo@uscis.dhs.gov. Upon DHS approval of your completed Licensing Agreement, DHS will provide you with digitized logo files for use on websites and approved printed materials.

You may only use the DHS seal with the prior written approval of the Secretary of the Department of Homeland Security or the Secretary’s designee. You must make any requests for the use of the DHS seal in writing and must specify, in detail, exactly how you will use it. Any permission granted by the Secretary will apply only to the specific use outlined in your written request and should not be construed as permission for any other use.

To request use of the DHS logo e-mail: Branding@hq.dhs.gov or fax 202-443-0175.