Users are prompted to review and confirm that the information entered is correct and may edit case details before submitting the case. If the information entered does not immediately match records available to SSA and/or DHS, the Review Case – Are You Sure? screen appears so the user can confirm that the information entered matches the Form I-9. Users may either confirm that the information matches Form I-9 or change the information in the prompted fields if the information was entered incorrectly.

DUPLICATE CASES FOUND ALERT

A Duplicate Cases Found alert appears for a case that contains information found in one or more cases created within the last 365 days under the same employer account.  If an employer receives a Duplicate Cases Found alert, there may be valid reasons for them to create a new case for the same employee, such as if the previous case contains incorrect information.  Review the situation and determine whether an open case for the same employee can be used/continued.  Prior to continuing, close any open duplicate cases that were created in error.