E-Verify USER MANUAL FOR CORPORATE ADMINISTRATORS

4.1 USER ID AND PASSWORD CREATION

A corporate administrator or program administrators can add users in E-Verify. Upon being initially registered by the program administrator, users receive an email with a user ID and initial password. E-Verify will prompt users to change the initial password for security purposes. Users must not share their passwords with other users. Each user must have their own user ID and password.

Passwords are case-sensitive and must be between 8-14 characters, different from the assigned user ID, changed every 90 days, and have the following characteristics:

  • At least one uppercase or lowercase letter
  • At least one number and at least one special character - special characters include: ! @ $ % * ( ) < > ? : ; { } + - ~
  • Contain no more than two identical and consecutive characters in any position from the previous password
  • Contain a non-numeric in the first and last positions

Additionally, passwords should not:

  • Contain any dictionary word
  • Contain any proper noun or the name of any person, pet, child or fictional character, nor any employee ID number, Social Security number, birth date, phone number or any information that could be readily guessed about the creator of the password
  • Contain any simple pattern of letters or numbers, such as ’qwerty’ or ’xyz123’
  • Contain any word, noun or name spelled backwards

An example of an acceptable password is found in the Password Example.

PASSWORD EXAMPLE

This is an acceptable password:
IL!keH2o

  • At least 8 characters in length
  • An uppercase letter
  • A lowercase letter
  • A special character
  • A number

E-Verify automatically prompts users to create a new password every 90 days. However, users who think their password has been compromised should change it immediately. The new password cannot be the same as any of the last six passwords.

After creating a new password, E-Verify will prompt users to confirm their email address and telephone number, and provide updates, if necessary.

UNLOCK USER ID

To comply with federal security guidelines, USCIS is required to lock any user ID that has not been accessed within the past 270 days. A locked user ID will not affect your E-Verify enrollment or the data in your E-Verify account.

Additionally, if a user attempts to log in with an incorrect password three consecutive times, the user is locked out of E-Verify. E-Verify users can unlock their own user ID by answering the same security questions used to create their account. Users may also contact their program administrator, or call 888-464-4218 for assistance.

Important

If you forget your user ID, you may retrieve it by using the Forgot your User ID? link and providing your email address when prompted. However, if you have more than one user ID associated with your email address and phone number, you must contact E-Verify Contact Center at 888-464-4218 for assistance.

screen capture of the Account Login Page showing the the Forgot your User ID? and the Forgot your password? links

If you are unsuccessful at resetting your password contact another Corporate Administrator. If another Corporate Administrator is not available, contact the E-Verify Contact Center at 888-464-4218.

CHANGE YOUR PASSWORD

Users who know or suspect that their password was compromised should change it immediately. To change a password, follow the steps in Change Password – Process Overview.

CHANGE PASSWORD – PROCESS OVERVIEW
  • From Profile, select Change Password.
    screen capture of left nav PROFILE menu showing the Change Password menu option
  • Enter Old and New Passwords page will display.
  • Type current password in the Old Password field.
  • Type new password in the New Password field.
  • Retype new password in the Re-Type New Password field. The new password cannot be the same as any of the last six passwords.
    Screenshot of the Enter Old and New Passwords screen
  • Click Submit Password Change.

CHANGE SECURITY QUESTIONS

Users can set security questions to allow them to reset their passwords. When you log into your E-Verify account for the first time, E-Verify will automatically prompt you to complete these questions. If you need to change your security questions, follow the steps in Change Security Questions – Process Overview.

CHANGE SECURITY QUESTIONS – PROCESS OVERVIEW
  • From Profile, select Change Security Questions.
    screen capture of left nav PROFILE menu showing the Change Security Questions menu option
  • Select a question from the drop down list and enter the answer in the field below. Fields with a red asterisk (*) are required fields.
    A screenshot of the Enter Password Challenge Questions and Answers screen.
  • Click Submit. A confirmation message will be displayed.

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