E-Verify EVALUATIONS

The E-Verify program is a powerful, efficient, and accurate tool for employers to confirm that their employees are work-authorized. USCIS is constantly improving E-Verify to ensure that employers using it receive excellent customer-focused service and the most accurate information.

The results from each of the studies show that the E-Verify users have confidence in the system, find it straightforward to use and appreciate the amount of customer service they receive when using E-Verify.  

Customer Satisfaction Surveys

E-Verify engages the American Customer Satisfaction survey annually to evaluate our customer’s satisfaction with use of E-Verify and our customer service.

  • E-Verify Customer Satisfaction Survey 2020 (Report Coming Soon)

Historical summary of E-Verify Customer Satisfaction Index (CSI) scores for the past 5 years: 2010 - 82, 2011 - 85, 2012 - 86, 2013 - 86, 2014 - 87, 2015 - 85, 2016 - 85.

Findings of the 2014 E-Verify User Survey Report

In 2014, the research firm Westat conducted a survey of recent E-Verify users to gather information on employers’ opinions and experiences with using the program. The study is part of an ongoing evaluation of E-Verify. The survey sample consisted of 3,723 employers randomly chosen from a list of 76,828 eligible employers in the E-Verify Transaction Database.

Below are the E-Verify User Survey Report, Key Findings, and Recommendation: