QUESTIONS AND ANSWERS

Get answers to your myE-Verify questions.

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During the Self Check process, the personal information you provide may be stored by up to three separate systems as described below.

The Self Check service collects the information that you provide and passes it to either an independent service for identity assurance or to the E-Verify Program for a check of your employment eligibility. The Self Check service does not keep a record of your personal information any longer than necessary, and purges all personal information used in the identity assurance process at the end of your session. For example, your address is no longer stored by Self Check after the identity assurance process, as it is not needed later in the process.

The independent identity assurance service stores your personal information for one year as required by the Fair Credit Reporting Act (FCRA). Your information is never shared except where required by law.

USCIS actively monitors the system to prevent misuse.

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The government records used by E-Verify and Self Check are generally accurate and few people have any problems identified by E-Verify. In fact, E-Verify finds about 97% of the work force to be employment authorized.

Depending on your citizenship or immigrant status, there are several alternatives to using Self Check to confirm your employment eligibility. The following methods may be used to gain access to your government records to ensure their accuracy.

  • Wait until an employer checks your employment eligibility through E-Verify: Some companies use the E-Verify Program to check the work eligibility of their new hires. If there is an issue with your records, your employer will inform you of the next steps at that time.
  • Contact the Social Security Administration: If you would like to check your records with the Social Security Administration, please contact their toll-free number at 1-800-772-1213 or call or visit your local Social Security office. Social Security can handle most inquiries over the telephone.
  • Contact the U.S. Citizenship and Immigration Services (USCIS) Contact Center: Call the Contact Center to check the accuracy of your immigration records and to determine next steps with an immigration specialist. Noncitizens may contact the Contact Center at (800) 375-5283, TTY (800) 767-1833.
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You are not required to take any further action after receiving a mismatch from Self Check but resolving a DHS mismatch now gives you the peace of mind that your employment eligibility records are in order. If you wish to resolve a DHS mismatch, you would need to call DHS. The guidance titled “Notice of Mismatch” provides a set of detailed steps on how to do so and it will be provided if you selected to follow up on your potential mismatch. Users who receive a DHS mismatch can contact a DHS call center, 855-804-0296 for service between 8:00 am to 8:00 pm Eastern Time.

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  • You are not required to take any further action after receiving a mismatch from Self Check but resolving an SSA mismatch now gives you the peace of mind that your employment eligibility records are in order.
  • If you wish to resolve an SSA mismatch, you would need to visit an SSA office with the “Notice of Mismatch” generated by Self Check. It provides a set of detailed steps on how to follow up on your potential mismatch.
  • You should not contact the Social Security Administration about Self Check unless you have received an SSA mismatch.
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No. The results from Self Check are not an official document or record of your work authorization status. Many things may happen to change your status, such as a change in citizenship status or the expiration of an immigration status, like a visa expiration.

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No. The information you enter while using Self Check, and the result displayed by Self Check, is never shared with an employer.

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Select or create a username that you will be able to remember. Once you set up your account, you will be able to use your email address or username to log in to your account.

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Your password must:

  • Be at least 8 characters in length
  • Contain at least 1 lowercase and 1 uppercase letter
  • Contain at least 1 special character (!@#$%^&*)
  • Contain at least 1 number (0–9)

Your password should:

  • Be adequately complex and not contain simple patterns like “abc123”
  • Not contain words from the dictionary
  • Not contain personal data (like your Social Security number or address)
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This identifying information (and your Social Security number, if you provide it) is sent to an independent identity assurance service. They search public and private data sources and return a quiz designed so that only the person with that name, date of birth, and address will be able to answer the questions. The questions asked and the answers you choose are between you and the independent identity assurance service – the Department of Homeland Security is never told any additional information about you. When your identity is verified, the Department of Homeland Security is notified only that you may proceed to the next step in the Self Check process.

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Resolve Self Lock mismatches by following the directions on your DHS mismatch notice. You will need to call the number provided and answer the challenge questions you selected during Self Lock setup.

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