A TNC means that the information you entered in Self Check did not match records available to the Department of Homeland Security (DHS) and/or Social Security Administration (SSA). A TNC case result from Self Check does not necessarily mean that you are not eligible to work in the United States.
A DHS TNC may occur if:
- Your name; Alien Registration Number (A-Number); Form I-94, Arrival-Departure Record number; and/or foreign passport number are incorrect in DHS records;
- DHS could not verify your U.S. passport, passport card, or foreign passport information;
- Your information was not updated in DHS records;
- Your citizenship or immigration status changed;
- Your record contains another type of error;
- You did not enter your information correctly in Self Check;
- You did not enter your information correctly when you created your myE-Verify account; or
- You locked your SSN in myE-Verify.
An SSA TNC may occur if:
- Your citizenship or immigration status is not current with SSA;
- You did not report your name change to SSA;
- Your name, Social Security number, and/or date of birth is incorrect in SSA records;
- Your SSA records contain another type of error;
- You did not enter your information correctly in Self Check; or
- You did not enter your information correctly when you created your myE-Verify account.
There are several reasons why you may not have passed the quiz.
- You may have answered one or more questions incorrectly. Please read each one carefully and consider every answer.
- There may be errors in the information on file with the credit reporting bureaus. This could cause a question to be generated that you cannot answer correctly.
- You may have entered your identifying information incorrectly, causing the independent service to ask questions that you are not able to answer.
If you would like to confirm the accuracy of the information found in your credit reports you may do so by visiting www.annualcreditreport.com and requesting free copies of your credit reports. If you find a discrepancy in any of your credit reports you should follow up with the individual credit reporting agency to correct those records. If you want information on your rights relating to credit reporting, or more detailed information on the steps you can take to correct errors found in your credit reports, please visit www.ftc.gov/credit.
Even though an error prevented you from successfully completing the identity assurance quiz, you may still be authorized to work in the United States.
Please read the “I am unable to use Self Check. How else can I check my records?” question and answer for alternatives to using Self Check.
You should receive a passcode almost instantly, but it may take a minute or two depending on your telephone or email provider. If you do not receive your passcode, click the RESEND PASSCODE button on the Enter Passcode screen. You could also be sending your passcode to an incorrect telephone number or email address. Click CANCEL on the Enter Passcode screen and follow the instructions to delete any telephone number or email address that is incorrect and add a new one.
To protect your privacy and make the system as secure as possible, myE‑Verify does not store a plain text version of your Social Security number (SSN) or date of birth, but these items are necessary to create the lock. Additionally, you have to select challenge questions in case you have to unlock your SSN over the phone.
This information is needed to match against the federal government records that will verify your work authorization.
For U.S. citizens, this information is checked against Social Security records. For immigrants and aliens, this information is also checked against immigration records in Department of Homeland Security systems.
myE‑Verify only allows one account per person. We check your personal information against existing accounts to make sure there are no duplicates. If you previously created an account, use your username and password to log in. If you don’t remember your username and password:
- Try going through the “forgot password” process and enter the email address you used to create the account.
- Look through your emails for a message with the subject “Thank You for Starting a myE‑Verify Account.” This email should include your username and confirms that you started to create an account.
You must enter the passcode exactly as it was provided in the text message, telephone call or email. Your passcode expires after 5 minutes. If your passcode doesn’t work, click the RESEND PASSCODE button to receive a new passcode. You must always enter the most recent passcode received.
USCIS created myE‑Verify to give you more control over your employment verification information. myE-Verify offers four features: Self Check, where you can confirm that all your information and documents are correct; Self Lock, where you can lock your Social Security number to prevent it from being misused in E‑Verify; Case Tracker, where you can track the status of an E-Verify case; and Case History, where you can view past use of your Social Security number in E-Verify and Self Check.
Self Check launched in March 2011 as a completely new service offered by the government, and USCIS wanted to make sure that it delivered on our promise of offering U.S. workers employment eligibility information in an accurate and efficient manner. We rolled out Self Check in select states to gain experience in operating the program and ensure that it is accomplished its mission.
Self Check was initially developed in response to a request by Congress to create a service that U.S. workers could use to check their own employment eligibility status completely separate from the employer focused E-Verify process.
Self Check is the first online service offered directly to the U.S. workforce by the E-Verify Program.