Questions and Answers

Get answers to your myE-Verify questions.

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The E-Verify Contact Center is able to answer other questions about the myE-Verify and Self Check services. They can be reached by phone at (855) 804-0296, TTY at (877) 875-6028, or by email:

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Self Check works with an independent, secure, identity assurance service. This allows Self Check to be confident in the security of the service.

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Self Check uses Equifax to generate your identity-proofing quiz, and myE‑Verify uses Verizon Services to set up your account and to generate your identity-proofing quiz.

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  • The myE‑Verify system was unable to provide you with a quiz to verify your identity.
  • You failed the identity-proofing quiz. You can try to take the quiz again in 3 days.
  • You already have a myE‑Verify account. If you do, try to log in with the username and password you used to create the account.
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A mismatch means that the information you entered in Self Check did not match records available to the Department of Homeland Security (DHS) and/or Social Security Administration (SSA). A mismatch case result from Self Check does not necessarily mean that you are not eligible to work in the United States.

A DHS Mismatch may occur if:

  • Your name; Alien Registration Number (A-Number); Form I-94, Arrival-Departure Record number; and/or foreign passport number are incorrect in DHS records;
  • DHS could not verify your U.S. passport, passport card, or foreign passport information;
  • Your information was not updated in DHS records;
  • Your citizenship or immigration status changed;
  • Your record contains another type of error;
  • You did not enter your information correctly in Self Check;
  • You did not enter your information correctly when you created your myE-Verify account; or
  • You locked your SSN in myE-Verify.

An SSA Mismatch may occur if:

  • Your citizenship or immigration status is not current with SSA;
  • You did not report your name change to SSA;
  • Your name, Social Security number, and/or date of birth is incorrect in SSA records;
  • Your SSA records contain another type of error;
  • You did not enter your information correctly in Self Check; or
  • You did not enter your information correctly when you created your myE-Verify account.
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There are several reasons why you may not have passed the quiz.

  • You may have answered one or more questions incorrectly. Please read each one carefully and consider every answer.
  • There may be errors in the information on file with the credit reporting bureaus. This could cause a question to be generated that you cannot answer correctly.
  • You may have entered your identifying information incorrectly, causing the independent service to ask questions that you are not able to answer.

If you would like to confirm the accuracy of the information found in your credit reports you may do so by visiting and requesting free copies of your credit reports. If you find a discrepancy in any of your credit reports you should follow up with the individual credit reporting agency to correct those records. If you want information on your rights relating to credit reporting, or more detailed information on the steps you can take to correct errors found in your credit reports, please visit

Even though an error prevented you from successfully completing the identity assurance quiz, you may still be authorized to work in the United States.

Please read the “I am unable to use Self Check. How else can I check my records?” question and answer for alternatives to using Self Check.

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You should receive a passcode almost instantly, but it may take a minute or two depending on your telephone or email provider. If you do not receive your passcode, click the RESEND PASSCODE button on the Enter Passcode screen. You could also be sending your passcode to an incorrect telephone number or email address. Click CANCEL on the Enter Passcode screen and follow the instructions to delete any telephone number or email address that is incorrect and add a new one.

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To protect your privacy and make the system as secure as possible, myE‑Verify does not store a plain text version of your Social Security number (SSN) or date of birth, but these items are necessary to create the lock. Additionally, you have to select challenge questions in case you have to unlock your SSN over the phone.

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This information is needed to match against the federal government records that will verify your work authorization.

For U.S. citizens, this information is checked against Social Security records. For immigrants and aliens, this information is also checked against immigration records in Department of Homeland Security systems.

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myE‑Verify only allows one account per person. We check your personal information against existing accounts to make sure there are no duplicates. If you previously created an account, use your username and password to log in. If you don’t remember your username and password:

  • Try going through the “forgot password” process and enter the email address you used to create the account.
  • Look through your emails for a message with the subject “Thank You for Starting a myE‑Verify Account.” This email should include your username and confirms that you started to create an account.
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