Your employee’s case may receive a Close Case and Resubmit case result if SSA and/or DHS are unable to process the case and confirm employment eligibility. The employer should close the case in E-Verify and create a new case. When the user clicks Close and Create a New Case, the case is automatically closed and E-Verify opens a new case for the user to begin entering the employee’s information from Form I-9.

CLOSE CASE AND RESUBMIT SUMMARY

EMPLOYER ACTION

• Receive Close Case and Resubmit Case Result
• Click Close and Create a New Case
• Create new case

EMPLOYEE ACTION

• None