E-Verify USER MANUAL
3.0 Case Results
E-Verify checks information entered against records available to SSA and DHS. Once a case is created, a result is displayed. The chart below provides an overview of the case results that E-Verify may return. This section provides additional information on each case result.
CASE RESULTS - OVERVIEW
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The employee’s information matched records available to SSA and/or DHS. |
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This case was referred to DHS for further verification. |
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Information did not match records available to SSA and/or DHS. Additional action is required. |
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The employee has visited an SSA field office or contacted DHS, but more time is needed to determine a final case result. |
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SSA or DHS requires that you close the case and create a new case for this employee. This result may be issued when the employee’s U.S. passport, passport card, or driver’s license information is incorrect. |
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E-Verify cannot confirm the employee’s employment eligibility after the employee visited SSA or contacted DHS. |