Common E-Verify Questions

1. From the E-Verify login page, click Forgot Your Password.
2. Enter your User ID and click Submit.
3. Answer your password challenge questions and click Submit.
4. Create a new password.

If you did not create any password challenge questions, contact your program administrator or corporate administrator to reset your password. If your program administrator is not available, you may contact the E-Verify Contact Center.

If you are a program administrator or corporate administrator and have completed your tutorial:

1. Turn off your computer’s pop-up blocker.
2. Log in to E-Verify.
3. From Company, select Edit Company Profile.
4. Click View MOU at the bottom of the screen.

You will be able to view, print, or save your company’s MOU. If you are unable to view the MOU, contact the E-Verify Contact Center.

An access method is a type of E-Verify account that determines who creates and manages the employer’s E-Verify cases. The access method you choose depends on the characteristics and preference of your organization, and is determined during the enrollment process. See our Access Method Overview for an in-depth discussion of each method.

Yes, an EIN, also known as a Federal Tax Identification Number, is required to enroll in E-Verify. You may apply for an EIN in various ways, including online. For more information on this free service, go to the Internal Revenue Service website.

E-Verify program administrators and corporate administrators can get proof of participation by printing a copy of their company information page.

1. Log into E-Verify.
2. From Company, select Edit Company Profile. E-Verify will display the company name, ID number, address, etc.
3. Print this page and use it as proof of enrollment in E-Verify.

To reset a user’s password, follow the steps outlined in Reset User’s Password – Process Overview.

Please contact the E-Verify Contact Center to have one of your existing general users switched over to be a program administrator or to add a new program administrator.

There are instructions in the E-Verify User Manual on how program administrators can add or delete users. The E-Verify User Manual for Corporate Administrators also has instructions for those who need to add or delete users.

A mismatch case result means the information you entered into E-Verify from an employee’s Form I-9 does not match records available to Department of Homeland Security (DHS) and/or Social Security Administration (SSA) and must be resolved.

You must complete the mismatch referral process within 10 federal government working days after E-Verify issues the mismatch result. Instruct the employee that they must tell you their decision by the 10th federal government working day after E-Verify issued the mismatch result or you will close the case in E-Verify:

1. Download and print the English version of the Further Action Notice from E-Verify;
2. Inform the employee of the mismatch result in private;
3. Allow the employee the option to take action to resolve the case on the mismatch;
   • If the employee decides to take action to resolve the case:
     • Have the employee indicate their decision on the Further Action Notice and sign it.
     • Provide a copy of the signed Further Action Notice in English for the employee; and
     • Print and provide the employee with the Referral Date Confirmation if they decide to take action on the mismatch; or
   • If the employee decides not to take action to resolve the case:
     • Have the employee indicate their decision on the Further Action Notice and sign it.
     • Provide a copy of the signed Further Action Notice in English to the employee.
     • You must close the case in E-Verify and indicate whether or not you will continue to employ the individual.
   • If the employee did not give you their decision whether to take action to resolve the mismatch within 10 federal government working days after E-Verify issued the mismatch result, then you should close the case.
     • Close the case in E-Verify by selecting “The employee will not take action” and indicate whether you will continue to employ the individual.
     • Select “Neither of the options above apply – I am closing this case for a different reason.”
     • Click drop-down list and select “Other.”
     • Type “Administrative / Employee Unavailable” or “Employee chose not to make a decision” in the text box.

NOTE: The E-Verify Further Action Notices are also available in Spanish in E-Verify under ‘View Essential Resources’ and on this website. If the employee does not read English, the employer can provide a foreign language version in addition to the English version.

Employees who received a mismatch from both the Department of Homeland Security (DHS) and Social Security Administration (SSA) and informed their employers they will take action on their case have 8 federal government working days to contact both agencies to take action to resolve the mismatch. The employer should have downloaded and printed the Further Action Notice which provides instructions telling the employee how to contact DHS and visit SSA in person to resolve the mismatch. The employee then has 8 federal government working days to contact that agency to resolve the mismatch. The employee may continue to work while resolving the mismatch. For more information, review the E-Verify User Manuals.

You should check E-Verify periodically for case result updates. You may not terminate or take adverse action against an employee because of the mismatch while DHS or SSA is reviewing the employee’s case.

The photo E-Verify transmitted should be identical to the photo that appears on an employee’s DHS- or U.S. Department of State-issued document. If the employer determines that the photos do not match, it results in a photo mismatch. If the employee chooses to take action on this mismatch, the employer must follow the instructions in the Further Action Notice to scan and upload an image of the employee’s document into E-Verify.

Related Resources

Social Security Administration Resumes E-Verify Operations

You should review these steps to take action to resolve a mismatch in E-Verify, then correct your immigration records once you have resolved your mismatch.

If you are a naturalized U.S. citizen who received a mismatch and your employer gives you a Further Action Notice that states, “SSA is unable to confirm U.S. citizenship,” you will need to call DHS at 888-897-7781 (TTY: 877-875-6028) within eight federal government working days from the date your employer refers your case to confirm your status as a U.S. citizen and resolve this mismatch. Give DHS the following information:

• The E-Verify case number from page 1 of the Further Action Notice; AND
• Your Naturalization Certificate Number or Alien Number (A-Number).

If you do not have either of these numbers, you will need to visit an SSA field office with your proof of U.S. citizenship to correct your record and resolve this mismatch.

You received this mismatch because your SSA record needs to be updated. Even if you were able to resolve this mismatch by calling DHS, merely providing the information requested did not correct your SSA record. USCIS strongly encourages employees to update their records at an SSA field office. When you visit SSA, be sure to bring your naturalization certificate, U.S. passport, or other proof of U.S. citizenship so SSA can correct your records. Any document used to prove U.S. citizenship must be original; SSA cannot accept photocopies or notarized copies of these documents. Locate a field office on the SSA’s locator webpage or call 800-772-1213 (TTY: 800-325-0778).

Related Resources

Social Security Administration Resumes E-Verify Operations

You can correct information before submitting the case by selecting the Edit Case Details button. If you need more time to verify the information is correct, you may click Save & Exit to exit the case. You can locate the case later under View/Search Cases.

You can also use the Close Case link at the bottom of the review page to close the case without submitting it. Then create a new case with the correct information.

If you submit a case and the information entered does not immediately match SSA and/or DHS records, the Review Case – Are You Sure? screen appears. From this screen you can correct and confirm case information.

If a case resulted in a tentative nonconfirmation (TNC) because incorrect information was entered, select the statement Employee will not take action to resolve this case and you will have the option to close the case due to incorrect data. After closing the case, create a new case with the correct information.

Related Resources

Social Security Administration Resumes E-Verify Operations