Common E-Verify Questions

If you are a program administrator or corporate administrator and have completed your tutorial:

1. Turn off your computer’s pop-up blocker.
2. Log in to E-Verify.
3. From Company Account, select Company Profile.
4. Click View Current MOU at the bottom of the screen.

You will be able to view, print, or save your company’s MOU. If you are unable to view the MOU, contact the E-Verify Contact Center.

Yes, an EIN, also known as a Federal Tax Identification Number, is required to enroll in E-Verify. You may apply for an EIN in various ways, including online. For more information on this free service, go to the Internal Revenue Service website.

E-Verify program administrators and corporate administrators can get proof of participation by printing a copy of their company information page.

1. Log into E-Verify.
2. From Company, select Company Profile. E-Verify will display the company name, ID number, address, etc.
3. Print this page and use it as proof of enrollment in E-Verify.

To reset a user’s password, follow the steps outlined in Reset User’s Password – Process Overview.

There are instructions in the E-Verify User Manual on how program administrators can add or delete users. The E-Verify User Manual for Corporate Administrators also has instructions for those who need to add or delete users.

A Tentative Nonconfirmation (mismatch) case result means the information you entered into E-Verify from an employee’s Form I-9 does not match records available to the Department of Homeland Security (DHS) and/or Social Security Administration (SSA) and must be acted upon by the E-Verify employer with 10 federal government working days after receipt. 

Instruct the employee to tell you their decision no later than the 10th federal government working day after E-Verify issued the mismatch result or you will close the case in E-Verify. Follow the steps outlined below:

1. Download and print the English version of the Further Action Notice from E-Verify;
2. Inform the employee of the mismatch result in private;
3. Allow the employee the option to take action to resolve the mismatch;
   • If the employee decides to take action to resolve the mismatch:
     • Have the employee indicate their decision on the Further Action Notice and sign it.
     • Provide a copy of the signed Further Action Notice in English for the employee; and
     • Print and provide the employee with the Referral Date Confirmation
     • The employee has 8 federal government working days from the Referral Date Confirmation date to take action with DHS and/or SSA and E-Verify will update the employer with a case status.
     • The employee may continue to work while resolving the mismatch.
   • If the employee decides not to take action to resolve the mismatch:
     • Have the employee indicate their decision on the Further Action Notice and sign it.
     • Provide a copy of the signed Further Action Notice in English to the employee.
     • You must close the case in E-Verify and indicate whether or not you will continue to employ the individual.
   • If the employee did not give you their decision whether to take action to resolve the mismatch within 10 federal government working days after E-Verify issued the mismatch result, then you should close the case by following the steps outlined in Section 4.1 of the E-Verify User Manual. 

NOTE: The E-Verify Further Action Notice template is also available in Spanish in E-Verify under Resources in your E-Verify account. If the employee does not read English, the employer can provide a foreign language version in addition to the English version.

You should check E-Verify periodically for case result updates. You may not terminate or take adverse action against an employee because of the mismatch while DHS or SSA is reviewing the employee’s case.

The photo E-Verify transmitted should be identical to the photo that appears on an employee’s DHS- or U.S. Department of State-issued document. If the employer determines that the photos do not match, it results in a photo mismatch. Employees who choose to take action on a mismatch, must follow the instructions in the Further Action Notice to either scan and upload an image of their document using myE-Verify or by contacting DHS at the phone number shown on the Further Action Notice.

Related Resources

Social Security Administration Resumes E-Verify Operations

You should refer to the Further Action Notice provided to you by your employer if your case resulted in a mismatch, and then correct your immigration records after you have resolved your mismatch.  You can also review the steps to resolve a mismatch on the E-Verify Employee’s page under How to Process a Tentative Nonconfirmation.  Correcting your record after your mismatch is resolved may prevent future mismatches.

If you are a naturalized U.S. citizen who received a mismatch and your employer gives you a Further Action Notice that states, “SSA is unable to confirm U.S. citizenship,” you will need to call DHS at 888-897-7781 (TTY: 877-875-6028) within eight federal government working days from the date your employer refers your case to confirm your status as a U.S. citizen and resolve this mismatch. Give DHS the following information:

• The E-Verify Case Number from page 1 of the Further Action Notice; AND
• Your Naturalization Certificate Number or Alien Number (A-Number).

If you do not have either of these numbers, you will need to visit an SSA field office with your proof of U.S. citizenship to correct your record and resolve this mismatch.

You received this mismatch because your SSA record needs to be updated. Even if you were able to resolve this mismatch by calling DHS, merely providing the information requested did not correct your SSA record. USCIS strongly encourages employees to update their records at an SSA field office. When you visit SSA, be sure to bring your naturalization certificate, U.S. passport, or other proof of U.S. citizenship so SSA can correct your records. Any document used to prove U.S. citizenship must be original; SSA cannot accept photocopies or notarized copies of these documents. Locate a field office on the SSA’s locator webpage or call 800-772-1213 (TTY: 800-325-0778).

Related Resources

Social Security Administration Resumes E-Verify Operations

You may edit case information before submitting the case. From the Review Case screen, you can correct information before submitting the case by selecting the Edit Case Details button. If you need more time to verify the information is correct, you may click Save & Exit to exit the case. You can locate the case later under View/Search Cases.

You can also use the Close Case link at the bottom of the review page to close the case without submitting it. Then create a new case with the correct information.

If you submit a case and the information entered does not immediately match DHS and/or SSA records, the Review Case – Are You Sure? screen appears. From this screen you can correct and confirm case information.

If a case resulted in a Tentative Nonconfirmation (mismatch) because incorrect information was entered, select the statement “The information entered was not correct” and close the case. After closing the case, create a new case with the correct information.

Related Resources

Social Security Administration Resumes E-Verify Operations