6.2.1 UNLOCK USER ID
To comply with federal security guidelines, USCIS is required to lock any user ID that has not been accessed within the past 270 days. A locked user ID will not affect your E-Verify enrollment or the data in your E-Verify account.
Additionally, if a user attempts to log in with an incorrect password three consecutive times, the user is locked out of E Verify. E-Verify users can unlock their own user ID by answering the same security questions used to create their account. Users may also contact their program administrator, or call 888-464-4218 for assistance.
If you forget your user ID, you may retrieve it by using the Forgot your User ID? link and providing your email address when prompted. However, if you have more than one user ID associated with your email address and phone number, you must contact E-Verify Contact Center at 888-464-4218 for assistance.
If you are unsuccessful at resetting your password, contact your program administrator. If your program administrator is not available contact E‑Verify Contact Center at 888-464-4218.