Only program administrators can view user information and reset passwords. View Existing Users allows program administrators to view, search and maintain the general users and program administrators assigned to the company, as demonstrated in the View Existing Users – Process Overview.

VIEW EXISTING USERS – PROCESS OVERVIEW

• From Company, select View Existing Users.

• Search for a user using the criteria displayed in each field. You can enter a partial name and a percent sign (%) as a wildcard character.

• Click Search.
• This displays a list of user accounts. You can view or modify a user account by selecting the user ID link.