To reset a user’s password, follow the steps outlined in Reset User’s Password – Process Overview.

RESET USER’S PASSWORD – PROCESS OVERVIEW

• Follow the steps in View Existing Users – Process Overview to find the user who needs his or her password changed.
• From the Account Options menu, Company Account, select Manage Users.
• Select from the User Information page the link for the appropriate user ID.
• Click Change Password.
• Assign a temporary password by completing both fields for New Password and Confirm New Password.
• Click Save.